Consumer Help guide

Cancel a subscription and stop future payments

End an unwanted subscription properly, stop the money leaving your account and keep proof in case the company keeps charging you afterwards.

Estimated time: 20–45 minutesUpdated: 28 September 2026

Use this guide when you want to end a streaming service, gym membership, app, box scheme or other rolling subscription. Have your bank statement, the account login and any sign-up confirmation email ready.

Step by step

  1. Find every subscription you pay for

    Go through the last two or three months of bank and card statements and list each recurring payment. Include annual charges and app store subscriptions, which can be easy to miss. Note the company name, amount, payment date and how you pay.

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