Escalate a repair your landlord has ignored

If you have already reported a repair in writing and nothing has happened, the next stage is to escalate calmly and with evidence. This guide explains how to build a timeline, send a final written request, involve your local council and use complaint routes, without putting your home at risk. It applies to private renting in England.

Step by step

1. Build a clear timeline

   List every date you reported the problem, how you reported it and any replies. Add dated photos showing how the problem has developed and any effect it has had on your belongings or daily life. A clear timeline is the backbone of every later step.