Use this guide if you are behind on your energy bill or worried you soon will be, especially going into winter. Have your latest bill, a meter reading, your account number and a rough idea of your monthly income and essential costs.
Step by step
Take a meter reading
Submit an up-to-date meter reading to your supplier so your bill and any debt are based on real use rather than estimates. Take a photo of the meter showing the date. Estimated bills can make debts look larger than they are.
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