Use this guide before a conversation you are dreading, such as raising a problem with a colleague, family member, neighbour or landlord. Have a notebook and any facts or examples you want to refer to.
Step by step
Be clear on your aim
Write down what you want from the conversation, such as agreeing a change, being heard or clearing up a misunderstanding. Keep it realistic and focused on the future. This helps you stay on track if things get emotional.
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