Use this guide when something in your rented home needs fixing, from a broken boiler to a leaking roof or faulty window. Have your tenancy agreement, your landlord's or agent's contact details and photos of the problem ready.
Step by step
Record the problem
Take clear, dated photos and short videos of the fault and any damage it is causing. Note when it started, how it affects you, and anything you have already done, such as turning off water. Keep all this in one folder.
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