Use this guide when you are charged more than the shelf or website price, when an online order is cancelled because of a 'pricing error', or when a deal looks misleading. Have your receipt, a photo of the shelf label or a screenshot of the web page, and your order confirmation if you bought online.
Step by step
Capture the price before it changes
Photograph the shelf label, promotional sign or barcode sticker, or take a screenshot of the web page showing the item, price, date and time. Keep your till receipt or order confirmation email. Prices are often corrected within hours, so evidence taken on the spot is worth far more than your memory later.
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