Use this guide when you are stuck with a national body such as HMRC, the DWP, the Passport Office or the Home Office, or want to raise a concern about a law or policy. Have your reference numbers, dates and copies of letters or emails ready.
Step by step
Find your MP and check they are the right person
Find your MP using your postcode on the UK Parliament website, and note that MPs only take up cases for people who live in their constituency. MPs can help with national government departments and agencies, while councillors are usually better for local services such as bins, housing, roads and council tax. Courts, private disputes and matters already with an ombudsman are usually outside what an MP can change.
The rest of this guide is for members
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