Use this guide before ordering from a website or marketplace seller based outside the UK, especially during autumn sales when many shoppers buy gifts from abroad. Have the product page, the seller's details and the delivery and returns terms open.
Step by step
Find out where the seller really is
A '.co.uk' address or prices in pounds do not prove the seller is in the UK. Check the 'About us', imprint, terms and returns pages for a company name and registered address, and look at where items ship from. On marketplaces, open the seller profile, which often shows the business address.
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