Use this guide when a sofa, bed, kitchen, appliance or other made-to-order item has not arrived by the date agreed, or the retailer keeps moving the date. Have your order confirmation, payment details and any messages about delivery dates ready.
Step by step
Find the agreed delivery date
Check your order confirmation, receipt and emails for the delivery date or period you were given. Under the Consumer Rights Act 2015, if no date was agreed, goods should be delivered without undue delay and within 30 days of the contract. Write down the agreed date and whether it was essential to you, for example because you said so at the time or the goods were for a specific event.
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