Use this guide straight after a move where furniture is broken, items are missing or your property was damaged by the removal team. Have the removals quote, the contract or terms and conditions, any inventory and photos you took before the move.
Step by step
Check and photograph on moving day
Before the crew leaves, walk round with the team leader and look for obvious damage to furniture, walls, banisters and floors. Photograph damage where it happened and note it on the delivery sheet before signing; if there is no time to check, write 'unchecked' next to your signature. Keep broken items and packaging, as the firm may want to inspect them.
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