Use this guide when your cloud storage shows errors, creates odd duplicate files or files seem to have disappeared from a synced folder. Do not delete anything yet, and have your account sign-in details ready.
Step by step
Check the website before touching your computer
Sign in to your cloud storage in a web browser and check whether the missing files are there, and look in the online recycle bin or deleted files area. Deleting a synced file on one device deletes it everywhere, but most services keep deleted files for a limited time. Restore anything you need from the website first, because that is the most reliable copy.
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