Technology guide

Lock and recover a lost or stolen phone

Locate, lock or erase a missing phone, stop your SIM and accounts being misused, and report the loss to your network, bank and police in the right order.

Estimated time: 30–60 minutesUpdated: 28 September 2026

Use this guide as soon as you realise your phone is missing. You need another phone, tablet or computer, your Apple or Google account password and your mobile network's contact details.

Step by step

  1. Locate the phone

    Sign in to Find My for an iPhone or Find My Device for Android from another device or a web browser. Check the last known location and play a sound if it seems nearby. If the location is somewhere unfamiliar, do not go there yourself; tell the police instead.

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