Featured guide
Respond to a suspicious account login
Secure the account, protect connected accounts and preserve enough information to understand what happened.
More practical guidance
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Quick checklist
- Official app or typed address used
- Unique password set
- Other sessions revoked
- Two-step verification enabled
- Recovery details checked
Common problems
You cannot sign in
Use the provider’s official recovery page and secure the recovery email first. Do not pay an unknown “recovery expert”.
Money or identity data may be involved
Contact the bank or relevant provider through an official number and report fraud through the appropriate UK route.
What to do next
Keep the alert and a short incident timeline. Update the device and confirm backups are working before returning to normal use.