Use this guide if you still have a home phone plugged into a wall socket, or if someone in your family relies on a personal alarm or telecare. Have your latest phone bill and a list of anything that plugs into your phone line ready.
Step by step
Find out what uses your phone line
Walk round your home and note everything connected to a phone socket: handsets, answerphones, burglar alarms, personal care alarms, fax machines or payment terminals. Check with relatives too if you look after someone who lives alone.
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