Technology guide

Prepare your home for the digital landline switchover

Get your home phone, alarms and any telecare devices ready for the move from old copper lines to digital landlines, with no gap in service.

Estimated time: 30–45 minutesUpdated: 28 September 2026

Use this guide if you still have a home phone plugged into a wall socket, or if someone in your family relies on a personal alarm or telecare. Have your latest phone bill and a list of anything that plugs into your phone line ready.

Step by step

  1. Find out what uses your phone line

    Walk round your home and note everything connected to a phone socket: handsets, answerphones, burglar alarms, personal care alarms, fax machines or payment terminals. Check with relatives too if you look after someone who lives alone.

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