Use this guide if someone claiming to be from your broadband provider, bank, Microsoft or another company asked you to install software or type in codes, or if a pop-up told you to ring a number. Have your phone, bank contact details and a different trusted device ready if possible.
Step by step
End contact and disconnect
Hang up or close the chat, and do not call back any number they gave you. Disconnect the computer from the internet by turning off Wi-Fi or unplugging the cable.
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