Use this guide when your phone has a cracked screen, a battery that dies by lunchtime, water damage or a failing charging port. Have the model name, your bank and insurance details, and any phone contract paperwork ready.
Step by step
Make it safe and save your data first
If the screen is shattered, cover it with clear tape or a screen protector to stop glass cuts, and stop using a phone whose battery is swollen, hot or bulging the case; do not charge it and keep it away from soft furnishings. If it still works, back it up now to iCloud, Google or a computer before anyone repairs it. For water damage, switch it off and do not charge it or put it in rice; let it dry and get it checked.
The rest of this guide is for members
The rest of this guide – the remaining steps, a ready-to-use checklist, practical tips and fixes for common problems – is for members. Membership unlocks every ABCDayZ guide.
£3.99 for 1 month or £29 for 12 months. One payment, no automatic renewal.
Unlock all guidesAlready a member on another device? Open your personal access link. Bought Programming with AI? Your first month is included.