Running out of a regular medicine is stressful and can be risky. A simple routine for ordering and collecting repeat prescriptions prevents most last-minute problems. This guide covers the organisation only; never change how you take a medicine without speaking to your GP or pharmacist.
Step by step
List your repeat medicines
Write down each regular medicine as shown on your repeat slip or in the NHS App, with the strength and how often it is issued. Note the date of your next medication review, as repeat prescriptions usually depend on these reviews.
Set up online ordering
Use the NHS App or your GP practice's online service to order repeat prescriptions. This lets you order at any time and see what has been requested. If you cannot use online services, ask the practice about other ways to order.
Nominate a pharmacy
Choose a pharmacy to receive your electronic prescriptions automatically. Consider whether you want a pharmacy near home, near work, or one that delivers. You can change your nominated pharmacy if your needs change.
Build in lead time
Practices and pharmacies usually need several working days to process a request, so order when you have about a week's supply left. Set a calendar reminder, allowing extra time around bank holidays.
Understand prescription charges
Prescriptions are free in Scotland, Wales and Northern Ireland. In England there is a charge per item unless you are exempt, and a prescription prepayment certificate can reduce costs if you need several items; check current charges and exemptions on the NHS website.
Plan for travel and emergencies
Before trips, check you have enough medicine and order early. If you run out unexpectedly, a pharmacist may be able to provide an emergency supply of some medicines in certain circumstances, or NHS 111 can advise out of hours.
Ready-to-use checklist
- Repeat medicines listed
- Medication review date noted
- Online ordering set up
- Pharmacy nominated
- Reordering reminder set
- Bank holiday timings checked
- Exemption or prepayment status checked if in England
- Travel supply planned
Practical tips
- Keep your medicines list on your phone and a paper copy in your wallet or bag.
- Ask your pharmacist about any medicine you find hard to take; they may suggest ways to make it easier.
- Some people can ask the practice about aligning items so they run out on the same date.
Common problems
My request was declined because a review is due.
Book the review as soon as you can and ask the practice whether a short supply can be issued meanwhile. Contact them promptly rather than waiting until you run out.
The pharmacy says an item is out of stock.
Ask whether another pharmacy has it, or whether the pharmacist can contact the prescriber about an alternative. Do not switch medicines without professional advice.
I am away from home and have run out.
Visit a local pharmacy, which may be able to provide an emergency supply of some medicines. Out of hours, call NHS 111 for advice.