Take meter readings and check your energy bill

Use this guide when a bill looks higher than expected, says it is estimated, or you are moving home or switching supplier. Have your latest bill or online account login, a torch and your phone camera ready.

Step by step

1. Find and identify your meters

   Locate your electricity and gas meters, which are often in a cupboard, under the stairs or in an outside box. Check the meter serial number on each against the one printed on your bill so you know you are reading the right meter. If the numbers do not match, tell your supplier, as you may be billed for someone else's supply.