Use this guide when you need to write to a company, landlord, council, employer or official body and want to be taken seriously. Have any reference numbers, dates and copies of earlier letters or emails ready.
Step by step
Decide what you want to happen
Write one sentence saying exactly what outcome you want, such as a refund, a repair or a reply to a question. Everything in the letter should support that outcome. If you want more than one thing, list them clearly.
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