Check for and act on a product recall

Use this guide when you hear about a recall, get a safety notice or want to check electrical items before winter. Have the product's brand, model number and batch or serial number to hand.

Step by step

1. Find the model details

   Look for the model, batch or serial number on the rating label, usually on the back or underside of the product, or in the manual or packaging. Take a photo of the label. You will need these exact details to check whether your item is affected.