Use this guide when your contract is ending, prices have gone up or the service is poor and you want to move. Have your latest bill, account number and contract end date ready.
Step by step
Check your contract end date
Log in to your account or check your latest bill to find when your minimum term ends. Providers must tell you when your contract is coming to an end and show their best deals. Leaving early usually means an early termination charge, so note the figure your provider quotes.
The rest of this guide is for members
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