Use this guide when digital content you paid for, such as an app, game, film, ebook or software licence, is faulty, not as described or has damaged your device. Have your purchase receipt, account details and screenshots of the problem ready.
Step by step
Rule out simple causes
Check that your device meets the stated system requirements and that you have installed the latest updates. Restart the device and try the content again, and if possible test it on another compatible device. This shows the trader that the fault lies with the content rather than your setup.
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