Get a repair or refund after the first 30 days

Use this guide when goods you bought from a trader develop a fault more than 30 days after delivery. Have your proof of purchase, photos of the fault and the date the problem started ready before you contact the seller.

Step by step

1. Work out where you are in the timeline

   Count from the date the item was delivered, not the date you ordered it. If the fault appeared within six months, it is presumed to have been there from the start unless the trader proves otherwise. After six months, you will usually need to show the fault was present at delivery, so plan to gather stronger evidence.