Reject or repair a faulty used car from a dealer

Use this guide when a used car bought from a motor dealer develops a fault that is not down to normal wear and tear. Have the sales invoice, any finance agreement, the advert and the car's service and MOT history ready. If the fault affects safety, stop driving the car until it has been checked.

Step by step

1. Make the car safe and stop using it

   If the fault affects brakes, steering, lights, tyres or anything else safety-related, stop driving and arrange recovery if needed. Continuing to drive a faulty car can make the problem worse and weaken your claim. Keep the recovery receipt.