Most concerns about NHS care can be resolved quickly when they are raised clearly and early. When they cannot, there is a formal complaints process with independent review at the end. This guide helps you organise your concern and follow the right route for your part of the UK.
Step by step
Deal with any urgent health need first
If you or the person you care for needs medical help now, get it before anything else: call 999 in an emergency or NHS 111 for urgent advice. A complaint is not the right route for urgent clinical concerns.
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