Use this guide if you have hit a pothole that damaged your car, or you want to report a road defect before someone gets hurt. You need your phone for photos, the exact location, and any repair invoices. This is general information, not legal advice.
Step by step
Record the pothole safely
Only return to the pothole when it is safe, never stopping in live traffic. Take photos showing its size and depth, with an everyday object for scale, and wider shots showing its position on the road and nearby landmarks. Note the road name, nearest house number or junction, direction of travel, date and time. Photograph the damage to your car, such as tyre bulges, bent wheels or scraped bodywork.
The rest of this guide is for members
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